We provide the most cost-effective remote monitoring and management
to work smarter and more efficiently.
Our services now include system monitoring solutions. Our system monitoring solutions are not just about deliver service. We deliver convenience and peace-of-mind to our customers. International Digital Systems helps you monitor and manage customer networks, device status and much more.
Automated Network Mapping
Any device status changes are reported to the cloud and are visible via mobile and web apps in real-time. The network mapping feature significantly reduces the set-up time of managed network switches.
Network & Device Alerts
Email and push notification alerts for network status, device offline and when a new device is found (intruder alerts). Our alert system and personnel can help you avoid costly downtime by immediately alerting the right people when:
Diagnostics & Reporting
Perfect for helping customers understand the value of remote support. Regularly emails reports that provide useful, detailed information about your network equipment’s performance and reliability. Reports are automatically sent via email at the interval of your choosing.
Flexible Remote Access
Remote access to web, console and remote desktop devices. Supports remote access using http/s, RDP, SSH or Telnet connections.
BUSINESS AREAS AND INDUSTRIES
Our system monitoring solutions provide a complete range of services to a broad array of worldwide industries and customers. Retail & Franchises, Small and medium-sized business & Enterprise etc.
HOW IT WORKS – OVERALL FLOW
1. Data Collection
MontIT is built on Raspberry Pi with three sensors attached, and it monitors a variety of device attributes and events. It provides SNMP and TCP service for monitoring SNMPv2 devices and configuring alerts notification based on OIDs value.
2. Data Analysis and Visualization on Website
Data collected from MontIT device will be migrated to the Cloud storage for the data analysis, visualization, and more. Data will be represented on the website for users to have access to those information real-time.
3. Alert Process
The alert settings are customizable by users, and the email will be automatically sent out to account holders’ email address with alert details.
4. Automated Ticket Open Process
Email with alert details will be triggered by Zendesk, and it will generate and open a ticket for customer service management. Users will be able to track and solve customer’s needs with ease.